FAQ

Welcome to the Muscular Fitness FAQ page! Our mission is to address any questions you may have regarding our services, products, and policies. If the information you’re seeking isn’t here, please don’t hesitate to get in touch with our friendly customer support team.

1. What is Muscular Fitness?
   Muscular Fitness is a premier online retailer offering top-quality fitness equipment and accessories. We provide a diverse selection of products to support your health and fitness aspirations from the comfort of your own home.
2. How do I place an order? 
   Ordering is a breeze! Just explore our website, pick the products you want, add them to your cart, and proceed to checkout. Follow the prompts on the screen to complete your order.
3. What payment methods do you accept?
   We gladly accept major credit and debit cards, including Visa, MasterCard, and Stripe.
4. How much is shipping?
    We offer complimentary standard shipping to all customers within the United Kingdom.
5. Do you offer international shipping?
   Currently, we only ship within the United Kingdom.
6. What is your return policy?
   Your satisfaction is paramount to us. If your order doesn’t meet your expectations, you can return it within 30 days of delivery for a full refund or exchange. For further details, please review our Returns & Refunds page.
7. How can I track my order?
    Once your order is dispatched, you’ll receive an email with a tracking number. This number allows you to keep tabs on your shipment’s progress.
8. Are your products covered by a warranty? 
   Absolutely! Many of our products come with a manufacturer’s warranty. Warranty duration and coverage specifics may vary by product. You’ll find warranty information in the product description or feel free to reach out to our customer support team for assistance.
9. Can I cancel my order?
   It might be possible to cancel your order if it hasn’t been shipped yet. To request a cancellation, please contact us promptly.
10. How can I contact customer support?
    Our dedicated customer support team is ready to assist you. You can reach us through our Contact Us page, where you’ll discover options for email, phone, and live chat support.
11. Do you have a physical store I can visit? 
    You can find us at 17 Charter Avenue ILFORD IG2 7AB.
12. Can I get personalized fitness advice? 
    While we don’t offer personalized fitness advice, we do provide comprehensive product information to aid you in making informed decisions about your fitness equipment.

Thank you for stopping by our FAQ page! If you have more questions or concerns, please don’t hesitate to get in touch. We’re here to support you on your fitness journey.